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InterfaceFLOR Commercial Web Site Privacy Policy
This policy describes InterfaceFLOR Commercial’s information gathering and
dissemination practices for the sites www.interfaceflor.com
(the “Site”). InterfaceFLOR Commercial is committed to protecting your privacy
online. InterfaceFLOR will not release any personally identifiable information
such as your name, address, e-mail address, phone number or project information
except as described in this policy. If users have questions or concerns
regarding this policy, they should first contact eCommerce Project Leader,
eBusiness for InterfaceFLOR via an e-mail addressed to
feedback@us.interfaceinc.com or telephone us at 1-800-637-6032.
What Information We Collect and Why
Our Site uses various forms for customers and other visitors to request
information and to order products and samples. As described below, we collect
personal and project-related information from customers and other visitors
primarily so that we may process their orders and requests, but also so that we
may enhance our services to our Web site visitors, make each visit as pleasant
and helpful as possible, and track trends and statistics. During the checkout
process on our Web site, we ask for certain personal information (such as name,
address, e-mail, telephone number and project information) which is necessary
to process and ship orders or respond to requests. Personal information may be
transmitted to contracted third parties for the purpose of shipping an order,
sample or other items. We may also share or disclose information in order to
conform to or comply with legal requirements, to protect the rights of
Interface or to act under exigent circumstances to protect the personal safety
of InterfaceFLOR personnel or the public.
The Site may further collect non-personally identifiable information, such as
type of browser, operating system, domain name, or IP address. Web servers
automatically identify your computer by its IP address. When you visit pages on
our Web site, our servers may log your IP address. We do not link IP addresses
to any personally identifiable information. Your IP Address is used to gather
broad demographic information only. A User Transaction ID is created each time
you enter InterfaceFLOR’s web site. This ID is used to keep track of your order
and other requests.
InterfaceFLOR may also give users the opportunity to answer questions which
assist us in our marketing efforts. It is optional for customers to answer
marketing questions. However, we encourage our customers to answer these
questions so we can provide a more personalized experience on our Sites.
Registration (Optional)
To most effectively use this Web site, a customer can complete our registration
process. During registration, we may ask a customer to select unique
identifiers (such as username and password) and provide contact information
(such as name, email address, daytime phone numbers and shipping address). We
may also ask registered customers if they would like to receive via e-mail
special announcements or offers from us. Customers may opt-out of receiving
such e-mail (see the choice/opt-out section below). Business partners and
professional visitors requesting access to specialized content areas may be
required to provide identifying information for verification purposes.
Cookies
You may have heard of the term "cookies". Cookies are routinely used by most,
if not all, E commerce merchants, including InterfaceFLOR. Cookies are small
blocks of text which are sent to your browser from a Web site. We use
'persistent' and 'non-persistent' cookies on our Site to provide you with the
best presentation of the information currently available. 'Persistent' cookies
store text, which is available to us when you return to our Site.
'Non-persistent' cookies are temporary information, which is eliminated once
you close your Internet browser and/or shut down your computer. Only our Site
has access to the information in our cookies. This information about the user
enables us to track and personalize the Site to enhance your experience. For
instance, by setting a cookie on our Site, we can provide you with storage of
items in your shopping cart between visits.
These cookies can in no way be used by us or anyone else to get data from your
hard drive, obtain your e-mail address or access sensitive information about
you as an individual. Cookies must meet strict specifications to ensure that
they are not used to compromise security.
If a user rejects the cookie, the user may still use our Site although we will
be unable to provide the user with the personalized shopping experience we can
offer using the cookie data. If you have any questions about our use of
cookies, please send an e-mail to feedback@us.interfaceinc.com
or telephone Customer Service at 1-800-637-6032.
Security
InterfaceFLOR has security measures in place to provide protection against the
loss, misuse and alteration of the information under our control. Strong
precautions are taken to protect the information of the users of our Sites.
Your information is encrypted and is protected utilizing the industry standard
Secure Sockets Layer (SSL) encryption software. While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also
protect user- information off-line. All of the information of our Site's users,
including the sensitive information mentioned above, is maintained in a
restricted section in our offices. Only those of our employees who need the
information to perform a specific job (for example, our account or customer
service representatives) are granted access to personally identifiable
information. Furthermore, our employees are kept up-to-date on our security and
privacy practices.
You are solely responsible for maintaining the secrecy of passwords, which may
be issued to you and/or any account information. Please be careful and
responsible whenever you are online.
Unfortunately, no data transmission over the Internet can be guaranteed to be
100% secure. As a result, while we strive to protect your personal information,
InterfaceFLOR cannot warrant or ensure the security of any information you
transmit to us, and you do so at your own risk. Once we receive your
transmission, we make our best effort to ensure its security on our systems.
If you have any questions about the security at our Site, you can send an
e-mail to feedback@us.interfaceinc.com
or telephone Customer Service at 1-800-637-6032.
Links
Our Site contains links to other sites. While we enforce our privacy policy
with respect to information gathered on our Site, we are not responsible for
any information you provide to other Web sites you may access through links on
our Site.
Consent
By using our Site, you consent to the foregoing collection and use of
information by InterfaceFLOR. This policy may change from time to time, so
please check back periodically.
Choice/Opt-Out
Our Site provides users the opportunity to opt-out of receiving communications
from us. To remove your information from our database so that you will not
receive future communications please contact:
eCommerce Project Leader
feedback@us.interfaceinc.com
InterfaceFLOR
PO Box 1503
LaGrange, GA 30241
Change/Modify
Our Sites give users the opportunity to change and modify information
previously provided. You can access “Your Profile” once you are logged into the
sites and will then have the ability to submit required profile changes.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this site, you can contact:
eCommerce Project Leader
feedback@us.interfaceinc.com
InterfaceFLOR
PO Box 1503
LaGrange, GA 30241
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